Frequently Asked Questions

You can book directly from our website by selecting the excursion, choosing the date and number of people, and completing the payment process. You can also contact us via WhatsApp.

You can pay with Mercado Pago (card, debit or account balance), by bank transfer or by arranging the payment over WhatsApp. If you have any questions, write to us before booking.

Conditions vary by excursion. Check the policy shown on the tour page and contact us before confirming if you may need to reschedule or cancel.

It depends on the excursion. Some include lunch and others offer free time so you can choose where to eat. Check the details of each excursion in the 'Includes' section.

Most excursions depart from downtown Bariloche. We offer free pick-up service at centrally located hotels. For more distant hotels, check availability and possible surcharges.

Yes, most of our land and lake excursions are suitable for the whole family. Adventure excursions may have age restrictions. Check the specific requirements of each tour.

We recommend comfortable and warm clothing (the weather can change quickly), appropriate footwear, sunscreen, hat, camera, and cash for personal expenses. Each excursion has specific recommendations.

Yes, we organize private excursions for groups, families, or couples who want a more personalized experience. Contact us for a quote and availability.

Bariloche has changeable weather. Excursions take place in light rain, but in case of adverse weather conditions that compromise safety, we reschedule at no additional cost.

Yes, all our excursions include travel insurance that covers accidents during the activity. We work with top-tier insurance companies.

If you only have one day, the Circuito Chico is the most popular choice: in half a day you see the classic spots near the city, such as Llao Llao, Bahía López and the Panoramic Point. If you prefer a full day of nature, Cerro Tronador and the Black Glacier (Ventisquero Negro) is the most impressive. For lakes and forests, choose the Seven Lakes Route.

The Cerro Tronador and Ventisquero Negro excursion is a full-day trip: it leaves early in the morning and returns in the afternoon. It includes stops at viewpoints over the Manso River, a visit to the Black Glacier and time for lunch at Pampa Linda.

Yes, all our excursions include a guide who explains the history, flora and fauna of the region. We have guides who speak Spanish, English and Portuguese. If you need a guide in another language, let us know when you book so we can arrange it.

On excursions that enter the National Park, such as Cerro Tronador or Puerto Blest, the park entrance fee is not included and is paid at the access point. We tell you the current price when you book so you are prepared.

We recommend booking in advance, especially during the high season in summer and winter, because spots sell out. You can book online 24/7 or via WhatsApp. If there is space available, we also take same-day bookings.

Most are group excursions in comfortable vans or buses shared with other travelers. We also organize private excursions for families, couples or groups who prefer a more tailored experience. Ask us for a quote and availability.

In winter we run trips to Cerro Catedral to enjoy the snow. Classics such as the Circuito Chico and Cerro Tronador also run, with snowy landscapes.

Many of our excursions are relaxed and suitable for seniors, since much of the route is by vehicle with stops at viewpoints. If you have any specific mobility needs, tell us before booking and we will advise you on the best option.

Our office is at Av. San Martín 484, in downtown San Carlos de Bariloche. You can also arrange everything online or via WhatsApp without visiting the office.

The Victoria Island and Arrayanes Forest excursion is done by catamaran from Puerto Pañuelo, on the Llao Llao peninsula. We arrange the transfer and the boat trip. The tour includes the walk around the island and the visit to the Arrayanes Forest on the Quetrihué peninsula.